How to Create a Ticket & Use Ticket System

How to Create a Ticket & Use Ticket System

To better assist you, improve efficiency, and ensure that no replies are missed or issues are left unresolved, we have implemented a ticketing system. It allows us to address your concerns more efficiently. You can choose any of the following methods to contact our customer service:

Option 1: Send email directly to 

Note: If this is your first time sending an email to the ticketing system, the system will automatically trigger two emails to you. You will need to click on one of the emails to log in to the ticketing system for tracking the progress of all tickets.

Option 2: Initiate Online Chat on

You can directly initiate an online chat on our company's official website by clicking on the "Chat Now" button located in the bottom right corner of the webpage.

You will need to provide your valid email address for follow-up on any unfinished chats. When you wish to end the current conversation, you can simply click on the "End Chat" button in the bottom right corner and provide feedback.(optionally)

Option3: Register ticketing system and submit a ticket


Go to "My Area" and submit a ticket

Fill a simple form and submit

How to check previous tickets

1. Login ticket system and click My Area

Note: If your account is associated with your organization's account, you will be able to view all tickets for the entire company in "My Area". If you are unable to see organization tickets, please contact our customer service to associate your email with your organization's account.

    • Related Articles

    • How to create a USPS Manifest File

      What is a Manifest file? A manifest is a single-page document with a barcode that carriers can scan to accept all packages into transit without the need to scan each item individually, speeding up the package acceptance process which can save a lot ...
    • How to Create Batch Parcel or Freight Orders

      1. Downloading the Order Template Go to 'Open Orders', then, click on Import button If you don't have the file yet, you can download the file first. Options are below: Download Parcel - in creating batch parcel orders Download Freight - in creating ...
    • How to use the Deftship Freight Class Calculator

      We got you! We are eager to help our existing and future customers to make better decisions with their Shipping processes. We know how important it is to identify the Freight Class of your Shipment. What is Freight Classification System? The National ...
    • How to use the Saved Views

      Steps to use the Saved Views 1. Look for Saved views Under Orders, go to Open Orders. Look for Saved Views on the upper-left part of the page. You can see two (2) pre-set up Saved Views; International and Domestic Shipments. 2. Go to Filters Click on ...
    • How to create a Freight Shipment

      You can now get an idea of how much freight shipment is by providing zip codes of 'From and To addresses' and simple merchandise information by going to Quick Quote. If you want to make it more detailed, you can do it through a Detailed Quote where ...