How to Create a Ticket & Use Ticket System
To better assist you, improve efficiency, and ensure that no replies are missed or issues are left unresolved, we have implemented a ticketing system. It allows us to address your concerns more efficiently. You can choose any of the following methods to contact our customer service:
To better assist you, improve efficiency, and ensure that no replies are missed or issues are left unresolved, we have implemented a ticketing system. It allows us to address your concerns more efficiently. You can choose any of the following methods to contact our customer service:
Option 1: Send email directly to support@deftship.com
Note: If this is your first time sending an email to the ticketing system, the system will automatically trigger two emails to you. You will need to click on one of the emails to log in to the ticketing system for tracking the progress of all tickets.
Option 2: Initiate Online Chat on deftship.com
You can directly initiate an online chat on our company's official website by clicking on the "Chat Now" button located in the bottom right corner of the webpage.
You will need to provide your valid email address for follow-up on any unfinished chats. When you wish to end the current conversation, you can simply click on the "End Chat" button in the bottom right corner and provide feedback.(optionally)
Option3: Register ticketing system and submit a ticket
Register
Go to "My Area" and submit a ticket
Fill a simple form and submit
How to check previous tickets
1. Login ticket system and click My Area
Note: If your account is associated with your organization's account, you will be able to view all tickets for the entire company in "My Area". If you are unable to see organization tickets, please contact our customer service to associate your email with your organization's account.
Note: If your account is associated with your organization's account, you will be able to view all tickets for the entire company in "My Area". If you are unable to see organization tickets, please contact our customer service to associate your email with your organization's account.
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