How to request claim through Shipsurance portal for shipments with premium insurance (UPS, FedEx, USPS, and DHL Express)
After you purchase additional insurance in your Ddeftship account, you can apply for a package claim (UPS, FedEx, USPS, and DHL Express) through the Shipsurance website
Requirements and Timelines
Lost shipments can be claimed after:
- Within 20 calendar days or within 14 days from the last tracking update for domestic shipments.
- For international and APO/FPO shipments, 40 calendar days or 14 days from the last tracking update
- Damaged shipments can be filed immediately upon the receipt of the package.
- A claim must be raised no later than 120 calendar days from the shipment date.
*Please be sure to read the Shipsurance Terms of Service if you have any questions about coverage.
If you have any questions, please don't hesitate to contact the support team at support@deftship.com
Steps to submit a claim
Claims can only be made on packages purchased with Shipsurance additional insurance, please refer to the following steps:
1. Visit the Shipsurance website to apply for a claim, by clicking HERE
NOTE: Items with an asterisk (*) are required
1.1. You need to fill in the U.S. account information and detailed address that can be collected. If you do not have a U.S. account or you are not in the U.S., our company can also collect the claim money on your behalf.
1.2. After the claim is successful, the system will automatically recharge your Deftship account.
2. Fill in the claim information
As shown in the figure below, you need to fill in the detailed claim content (with an asterisk * required items)
3. Choose a Claim payment method.
There are three methods of payment for claims:
A. Mail a check to the claim address you filled out
B. Send a check via email
C. Email via PayPal
4. Submit a claim
Make sure you check that the information you filled out above is correct, then click Submit Claim, and a Claims Specialist will contact you if any additional information is required.
Lost shipments can be claimed after:
- Within 20 calendar days or within 14 days from the last tracking update for domestic shipments.
- For international and APO/FPO shipments, 40 calendar days or 14 days from the last tracking update
- Damaged shipments can be filed immediately upon the receipt of the package.
- A claim must be raised no later than 120 calendar days from the shipment date.
To check the status of the existing claims, please visit here.
Related Articles
How to request claim through the DeftShip Dashboard for shipments with NO insurance premium (UPS, FedEx, and DHL Express Only)
Please note, this is only for UPS, FedEx, and DHL Express, Basic Liability Coverage by Carrier, with no insurance premium from Deftship. Most carriers include basic liability coverage for several service levels, the table below summarizes the basic ...How to request claim through the carrier for shipments with NO premium insurance purchased (USPS Only)
If you didn’t purchase premium insurance for USPS Shipments, the claim filing process will go through USPS directly. USPS Claim Processes Basic Liability Coverage by USPS $100 insurance included for outbound and return shipments. Tracking options ...Claim file Requirements
We consolidated important articles for you to be guided about filing claims. Either Sender or Receiver can file a claim within the given time from the carriers. Feel free to ask us questions if you need help at support@deftship.com When should I file ...Shipments to Canada
Can I ship anything to Canada? Almost anything. There are some items that are prohibited and were given with restrictions. Prohibited Items include alcohol, furs, ammunition, and collectible coins, among other things. Shipping restrictions control ...How to Purchase Insurance (3rd Party)
As much as we want to make sure that your shipments will get to their destination safely, there are cases where they may get lost or damaged during transportation. In order to protect your own interests, you can purchase transportation insurance for ...