A pick-up attempt occurs when a carrier reaches the designated pick-up location but is unable to receive the freight due to circumstances beyond their control.
For direct local shipments, we implement a pick-up attempt fee if a carrier is on the way to or at the pick-up location. This fee helps compensate our verified carriers for last-minute cancellations, enabling us to maintain exceptional reliability for direct shipments.
Common reasons for missed pick-ups include:
- Incorrect pick-up location hours
- Incorrect pick-up address
- Unavailability of personnel to receive the carrier for pick-up, or the freight not being ready within 30 minutes of the carrier's arrival
- Additional freight beyond what is listed on the Bill of Lading (BOL), resulting in space constraints for the carrier
- Congestion at a port, preventing timely pickup
Missed pick-up attempts typically lead to a delay of at least one day.