FAQ's
Difference between POD generated online vs. by Deftship
Why choose POD from Deftship? The PODs that Deftship generates have higher chances of being accepted by Amazon / other e-commerce websites. 1. Deftship POD will show the ship from address, delivery address, and delivery time of every package in the ...
How to configure and view Notifications
Configuring Notifications You can configure notifications based on your preference. Under Organisation, click on Team. 2. Select the name of the owner or user you would like the notifications to be configured. An owner has an option to configure the ...
How to get a Walmart Shipment ID
What is the Walmart Shipment ID? A Walmart Reference Number is a unique number used by Walmart to identify and classify Walmart Logistics shipments as they arrive at our warehouse. This is a unique number used by Walmart to identify and classify ...
How to get Amazon Reference ID
The Amazon Reference ID is a unique number used by Amazon to identify and sort Fulfillment by Amazon (FBA) shipments when they arrive at the warehouse. What is an Amazon Reference ID? It is a unique number used by Amazon to identify and sort ...
How to download Remote Areas Forms (UPS and FedEx)
How to download the UPS remote area form: 1. Log in to the UPS website: Copy the link/URL below and paste it to the browser, or press CTRL+ Click to follow the link. https://www.ups.com/us/en/support/shipping-support/shipping-costs-rates.page 2. To ...
How to batch authenticate addresses
1. Download the latest shipping template (the new shipping template should have declared value '), fill in, and import according to how to bulk import shipping plan. Please note ⚠️, the country must be capitalized. 2. After uploading, the system will ...
Amazon Warehouse Address Book
Disclaimer: The address book is provided as a courtesy and for reference only. Amazon warehouse info are subject to change at the discretion of Amazon, therefore please confirm the shipping addresses with Amazon before finalizing your shipping ...
Understanding Custom Declaration
If you are shipping internationally, your package will always go through customs. As a shipper, you want to make sure you're declaring what you're shipping so your package reaches your recipient without issue. To make this process as easy as ...
How to request claim through the carrier for shipments with NO premium insurance purchased (USPS Only)
If you didn’t purchase premium insurance for USPS Shipments, the claim filing process will go through USPS directly. USPS Claim Processes Basic Liability Coverage by USPS $100 insurance included for outbound and return shipments. Tracking options ...
How to request claim through the DeftShip Dashboard for shipments with NO insurance premium (UPS, FedEx, and DHL Express Only)
Please note, this is only for UPS, FedEx, and DHL Express, Basic Liability Coverage by Carrier, with no insurance premium from Deftship. Most carriers include basic liability coverage for several service levels, the table below summarizes the basic ...
Claim file Requirements
We consolidated important articles for you to be guided about filing claims. Either Sender or Receiver can file a claim within the given time from the carriers. Feel free to ask us questions if you need help at support@deftship.com When should I file ...
How to request claim through Shipsurance portal for shipments with premium insurance (UPS, FedEx, USPS, and DHL Express)
After you purchase additional insurance in your Ddeftship account, you can apply for a package claim (UPS, FedEx, USPS, and DHL Express) through the Shipsurance website Requirements and Timelines Lost shipments can be claimed after: Within 20 ...