How to connect your FedEx account to your Deftship

How to connect your FedEx account to your Deftship

Great News!

Now you can connect your FedEx account with Deftship and instantly enjoy the best deals and discounts. It’s super easy—no coding needed!

Steps to connect your FedEx account to your Deftship

1. Log in to your Deftship account.

2. On the left sidebar, scroll down to Integrations.

3. Click on Carrier.

4. Click on FedEx.













5. Review and Accept the FedEx End User License Agreement. 

6. Complete the verification process as shown below:

A. Add New FedEx Account
  1. Alias: Nickname for your account
  2. Account Number: FedEx Account Number
  3. Complete Address


B. Select the method to validate your FedEx account.
  1. Invoice 
  2. Secure Code

Invoice:

Secure Code:




7. Once the verification is successful, you will see it under FedEx account as below:

FedEx Third-Party Billing Integration Process

1. Integrate Your FedEx Account

The user must first successfully connect their own FedEx shipping account to the system. See the steps above as a guide to connect your FedEx account to Deftship.

2. Enable Third-Party Billing Option
Once the integration is complete, locate the account in the list and select the “3rd Party Billing” checkbox. A pop-up window will appear to initiate the third-party billing setup.


3. Enter Third-Party Billing Details
In the pop-up window, select “Third Party Billing Enabled”, complete all required billing information, and click “Save” to confirm.

4. Integration Complete
 After saving, the third-party billing integration is complete. The system will then return third-party billing rates when requesting shipping quotes.


Frequently Asked Questions (FAQ)

If you experience issues when connecting your FedEx account or creating shipments in Deftship, please review the following information.
1️⃣ Why do I need to accept the FedEx EULA?
When connecting your FedEx account for the first time, you are required to:
  • View the full FedEx End User License Agreement (EULA)
  • Confirm that you have read it
  • Click “I accept the terms of FedEx EULA to start shipping”
This is a mandatory requirement from FedEx.
If you do not complete this step, your account cannot be connected.
2️⃣ Why is Multi-Factor Authentication (MFA) required?
For security reasons, FedEx requires identity verification when connecting your account.
Step 1 – Account Verification
You must enter:
  • Your 9-digit FedEx Account Number
  • The primary billing address associated with the account
Step 2 – Choose one verification method:
  • Receive a 6-digit PIN via SMS, email, or phone call
  • OR validate using a FedEx invoice issued within the last 90 days
Once completed successfully, your account will be connected.
3️⃣ What if the PIN verification fails?
Possible reasons:
  • Incorrect PIN entered
  • PIN expired
  • Maximum retry attempts reached
Important:
  • Multiple failed attempts may lock the verification method for 24 hours
  • You may try another verification option
  • PIN via phone call is only available in the US and Canada
4️⃣ Why does invoice validation fail?
Common causes:
  • Invoice is older than 90 days
  • Invoice does not belong to the provided FedEx account number
  • Incorrect invoice number, date, amount, or currency
  • Invoice belongs to a FedEx-acquired company (e.g., TNT)
Please double-check all invoice details before submitting.
5️⃣ What if both verification methods fail?
You may see the message:
“We are unable to process this request. Please try again later or contact FedEx Customer Service.”
At this point, you can contact FedEx Customer Service and request technical support for identity verification.
Note: This option should only be used if other verification methods fail.
6️⃣ Why is my verification locked?
If multiple unsuccessful attempts are made, FedEx may lock the verification process for 24 hours.
You can:
  • Wait 24 hours and try again
  • Contact FedEx Customer Service for assistance
7️⃣ Why can’t I use the term “Insurance”?
FedEx does not provide shipping insurance.
Instead, you should use:
Declared Value
If you purchase third-party insurance, it must clearly state that the insurance is not provided by FedEx.
8️⃣ Why does label creation fail?
Please verify:
  • Ship date is today or a future valid date
  • International shipments include commodity descriptions
  • Multi-piece shipments (MPS) are correctly configured
  • Third-party billing or duty/tax payor information is correctly entered (if applicable)
If the issue persists, please contact Deftship support and provide:
  • A screenshot of the error
  • Your FedEx account number (last 4 digits only)
  • The shipment date and time
9️⃣ Do I need to verify my account again after successful connection?
No.
Each FedEx account only needs to complete the connection and verification process once.
You can continue shipping without repeating the registration process.



Here are some key benefits of integrating your FedEx account with Deftship:


  1. Exclusive Discounts – Unlock and apply the best FedEx shipping rates directly through Deftship.

  2. Seamless Shipping – Manage and create FedEx shipments without needing to switch platforms.

  3. Time Savings – Automation reduces manual entry, making order fulfillment faster.

  4. Centralized Dashboard – View all your FedEx shipments, labels, and tracking in one place.

  5. Easy Setup – No coding or technical skills required; the integration is quick and simple.

  6. Better Tracking – Get real-time updates on your FedEx deliveries right inside Deftship.

  7. Cost Control – Compare rates easily and choose the most affordable option for every shipment.



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